Terms and conditions

Ordering and reservation

The signed order is a reservation of the products listed in it and must be kept until delivery is complete.

The order lapses completely after the delivery date stated in it and cannot be relied on afterwards.

Delivery is made to the address written in the contract.

Payment

50% of the contract value is paid as a deposit at signing, and the remaining 50% at least 48 hours before the delivery appointment is agreed.

The customer may not take delivery until the full contract value has been paid.

Card payments are accepted at the showroom only.

Production and delivery

Production starts once the 50% deposit is complete, and the production period runs from the date the deposit is received.

The production period is 30 working days and may be longer depending on the product.

Products are delivered on the agreed date, and the company may be late by up to 10 days.

There are no deliveries on Fridays.

Late collection by the customer

The customer may delay collection beyond the agreed date by up to 10 days. After that, the customer pays 500 EGP for each day of delay as a storage fee.

This document is not valid after the delivery date agreed and stated in the agreement.

Delivery and installation

Delivery and installation are free within Cairo and Giza for orders above 15,000 EGP after discount, otherwise 1,000 EGP, for the ground, first, second and third floors.

Floors from the fourth upwards are charged at a rate set at the showroom, and the customer provides a crane or pays for one because of the nature of the products, so they can be moved safely.

Inspecting the installation site and confirming it is suitable is the customer’s responsibility.

Changes and extra work

If the customer asks for a design change after production has started, an extra cost and a new production period apply.

Any extra work not written into the contract is agreed in a separate contract.

Handover and liability

Visible defects must be reported at handover and recorded in the delivery note.

The company is not responsible for damage caused by misuse or for damage caused by transport after handover. Looking after the product after handover is the customer’s responsibility.

The company is not responsible for colour differences caused by different lighting. We recommend viewing the sample at the showroom before contracting.

The warranty has its own terms on the warranty and installation page.

Cancellation and returns

Cancellation, exchange and return terms are on the returns and cancellation page.

The order is void, and the customer may not claim a refund of any amount paid or collect any goods, one year after the date of the contract.

These terms do not affect the customer’s rights under the law.