Returns and cancellation policy

Cancelling an order

• Within 48 hours of signing and before production starts: the full amount paid is refunded.
• After 48 hours from signing: 25% of the contract value is deducted.
• After production has started: 50% of the contract value is deducted.

Production starts once the 50% deposit is complete. The deductions cover materials, production and the reservation.

Defects at handover

Inspect the piece at handover. Any visible defect must be recorded in the delivery note at that moment, and once you sign for delivery without remarks the piece is considered sound.

If a manufacturing defect appears later it is handled under the warranty, for the period and on the terms on the warranty page, and is limited to repairing the product or the affected part.

Exchange and returns

The customer may request a return or exchange within 14 days of delivery, provided the product is in its approved standard specification with no change to colour, size, material or design, and is unused, uninstalled, in its original condition and packaging with all accessories.

• Bedrooms and dining rooms and their components are not returnable. They are exchanged only for a manufacturing defect that cannot be repaired, as confirmed by the inspection report.
• Products made or modified to order, and anything installed at the customer’s home, are not returned or exchanged except for a manufacturing defect under the warranty terms.
• Return and exchange do not apply to damage caused by misuse or poor storage.

The company bears the transport cost for a manufacturing defect or its own error. Otherwise the customer bears transport, packing and handling, set and paid in advance at the showroom.

The company may inspect the returned product before accepting the request.

Inspection and refunds

The quality department issues its inspection report on the returned product within 14 working days of receiving it, and notifies the customer of the result.

Once the return is accepted, the amount due is refunded within one working week of the report, by the original payment method, after deducting the percentages and costs described on this page.

Card payments are taken at the showroom only, so refunds are also handled at the showroom. For card payments, the time for the funds to reach the customer’s account depends on the issuing bank.

Contact us

For any cancellation request or question call 01080303010, message us on WhatsApp or visit the showroom. This policy does not affect your rights under the law.